Connect - Rough sleeper reconnection service


Launched in September 2017, Connect is our new scheme to provide support to rough sleepers in North Herts.


The Rough Sleeper Reconnection Service Is designed to help people who are sleeping rough to connect with the support available and break the cycle of homelessness.


Stevenage Haven, in partnership with Resolve and North Herts District Council, can provide a wide range of support and advice for rough sleepers. These services include: referrals for accommodation, benefit information and advice, advocacy services, housing advice, addiction support services, CBT counselling and advice, laundry facilities, food-bank vouchers, shower/washing facilities, one to one appointments and outreach work.


Information can be found in our Connect service guide leaflet.


What can the community do?




MYTH : Hostels charge a nightly fee to stay

FACT : The Stevenage and Hitchin hostels operate a 56 day licence agreement claiming housing benefit for clients. A  small service charge is applicable once benefits are up and running. It is not ‘pay & stay’


MYTH : Hostels charge for sleeping bags and food for rough sleepers

FACT : The Stevenage and Hitchin hostels support local rough sleepers who have not yet accessed services. Support with food, clothing, blankets, showers/laundry are free.


MYTH : Rough sleepers are unable to get benefits without an address

FACT : An address is not required to make a claim for benefits. The Outreach team are able to support clients to make a claim for benefits.



We would encourage members of the community not to give money to anyone begging on the streets as this money can often be used to fuel addiction to drink and drugs or prevent them from seeking the right support and can keep them in a destructive cycle that prevents them from moving forward. It can have devastating

and fatal consequences such as overdose or suicide.



If you know of someone who is sleeping rough and needs support you can contact:

Stevenage Haven (Stevenage hostel)  : 01438 354884 (24hours)

The Sanctuary (Hitchin hostel) : 01462 435835 (24hours)

Resolve (Hitchin) : 07715 680337

NHDC Housing Team : 01462 474000 (Mon-Fri)

N.H. District Council : 01462 420600 (Out of Hours)