How We Operate

Barbara Howard - Director

With over 20 years working in the supported housing sector Barbara was appointed as Director of Stevenage Haven in 2007. She previously worked for seven years as an Area Manager for a Special Needs Housing Association covering Northamptonshire, Lincolnshire and Cambridgeshire.  During this time, she led a team who developed new projects to create supported and residential housing for very vulnerable people. With qualifications mainly within Management and Human Resources, Barbara has also studied sociology, criminology and physchology. Her interest in social exclusion and seeking to make a difference to the disadvantaged people has been key in driving forward the significant recent projects at the charity. These include the new, state-of-the-art hostel, trebling the number of move-on properties, securing the tender to provide operational management of the North Herts Sanctuary hostel and recently gaining approval by the Homes and Communities Agency to be a Registered Provider.

Management team


Our Director is supported by her management team; our Finance and Communications Manager, two Hostel Managers, Day Services Manager, Floating Support Co-ordinator and a Development Officer.




Our Management Committee is made up of 7 local Trustees offering various expertise along with Barbara and our Finance and Communications Manager.

Hostel managers


Each hostel has a manager responsible for ensuring effective service delivery. They are ultimately responsible for the well-being of clients. Duties also include the development and co-ordination of staff and volunteers. For enquiries relating to the Stevenage Haven, contact Frankie on 01438 354884 or e-mail For The Sanctuary in Hitchin contact Ade on 01462 435835 or e-mail


Key workers


Each client accepted into the hostel on referral is allocated a key worker who, where possible, stays with them during their support pathway. Project workers follow our rigorous policies and procedures to ensure the clients receive a professional service.


Floating Support


These outreach workers work with ex-residents from the two hostels providing ongoing support in particular with sustaining their tenancies.




Our dedicated team of volunteers support various activities such as cooking meals and fundraising. If you want to get involved please click here.

Click here to learn about the numerous ways in which you can donate to or help fundraise for Stevenage Haven.
Our hostels provide a lifeline to single people experiencing homelessness who are over 18 but do not fall within the statutory duty of care of local authorities.
If you are interested in volunteering, making a donation or wish to fundraise on behalf of us please contact us now.